Privacy Policy
Z Wealth Group respects your privacy and is committed to protecting the personal information we collect and hold.
This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you interact with us, use our website, submit an enquiry, complete a form, or engage us to provide professional services.
Who We Are
For the purpose of this Privacy Policy, “Z Wealth Group”, “we”, “our” or “us” refers to Z Wealth Group and related entities that provide accounting, taxation, lending, financial planning, insurance, property, business advisory and related services.
Depending on the service provided, different related entities, authorised representatives, credit representatives, referral partners or service providers may be involved in assisting you.
Information We Collect
The type of personal information we collect will depend on the services you request and your dealings with us.
We may collect personal information including:
✓ Name
✓ Date of birth
✓ Address
✓ Email address
✓ Phone number
✓ Occupation and employment details
✓ Identification documents
✓ Tax File Number, where lawfully required
✓ Australian Business Number or business details
✓ Financial information
✓ Taxation and accounting records
✓ Bank account and loan information
✓ Superannuation information
✓ Insurance information
✓ Property and investment information
✓ Income, expense, asset and liability details
✓ Information provided through forms, emails, phone calls, meetings, client portals, social media, Facebook Lead Forms, online advertising and website enquiries
In some cases, we may also collect sensitive information where it is reasonably necessary for the services we provide. This may include health information, insurance-related information, estate planning information, or other information relevant to financial planning, insurance, taxation, lending or advisory services.
How We Collect Information
We may collect personal information directly from you when you:
✓ Contact us by phone, email, website, social media or online enquiry form
✓ Complete a client form, fact find, application form or questionnaire
✓ Attend an appointment or consultation
✓ Provide documents or information to us
✓ Use our client portals, digital signing platforms or software systems
✓ Engage us to provide professional services
We may also collect personal information from third parties where permitted by law, including:
✓ The Australian Taxation Office
✓ Australian Securities and Investments Commission
✓ Lenders, aggregators and credit providers
✓ Superannuation funds
✓ Insurance providers
✓ Financial planning licensees or platforms
✓ Solicitors, conveyancers and other professional advisers
✓ Employers or payroll providers
✓ Real estate agents or property managers
✓ Referral partners
✓ Publicly available sources
✓ Software providers and verification services
Why We Collect Your Information
We collect personal information so we can provide our services, communicate with you, and meet our legal and professional obligations.
This may include using your information to:
✓ Respond to enquiries
✓ Arrange appointments
✓ Provide accounting and taxation services
✓ Prepare and lodge tax returns, BAS, financial statements and other documents
✓ Provide bookkeeping and business advisory services
✓ Assist with lending, mortgage broking and finance applications
✓ Assist with financial planning, superannuation, insurance and investment-related services
✓ Assist with property, buyer’s agency or real estate-related services
✓ Verify your identity
✓ Communicate with you about your matter
✓ Manage client records and administration
✓ Meet legal, regulatory, licensing, professional and compliance obligations
✓ Improve our services, systems and client experience
✓ Send relevant updates, newsletters or marketing communications, where permitted
You may unsubscribe from marketing communications at any time.
Tax File Numbers
Where we collect Tax File Numbers, we only do so where permitted by law and where required for taxation, superannuation or other lawful purposes.
Tax File Numbers are handled securely and are only used or disclosed as authorised by law.
Disclosure of Information
We do not sell your personal information.
We may disclose your personal information where reasonably necessary to provide our services, manage our business, or comply with legal and regulatory obligations.
This may include disclosure to:
✓ The Australian Taxation Office
✓ Australian Securities and Investments Commission
✓ Other government agencies, regulators or authorities where required by law
✓ Lenders, credit providers and mortgage aggregators
✓ Financial planning licensees, product providers, platforms and insurers
✓ Superannuation funds
✓ Solicitors, conveyancers and other professional advisers
✓ Auditors, consultants and compliance reviewers
✓ Software providers, cloud storage providers and client portal providers
✓ Identity verification providers
✓ Referral partners and service providers involved in assisting with your matter
✓ Our related entities, employees, contractors and authorised representatives
We will only disclose personal information where it is reasonably necessary, authorised by you, required by law, or otherwise permitted under applicable privacy laws.
Overseas Disclosure
Some of the software, cloud storage, client management, communication or professional service providers we use may store or process information outside Australia.
Where this occurs, we take reasonable steps to ensure that personal information is handled securely and in accordance with applicable privacy requirements.
Storage and Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
This may include using secure software systems, password protection, access controls, secure document transfer methods, staff training, confidentiality procedures and data backup processes.
No method of electronic storage or transmission is completely secure. However, we take reasonable steps to protect the information we hold.
Data Breaches
If we become aware of a data breach involving personal information, we will take reasonable steps to assess and respond to the incident.
Where required by law, we will notify affected individuals and the Office of the Australian Information Commissioner.
Access and Correction
You may request access to the personal information we hold about you.
You may also ask us to correct personal information if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading.
We may need to verify your identity before providing access or making corrections. In some cases, we may be unable to provide access to certain information, including where legal or professional obligations prevent us from doing so.
Retention of Information
We retain personal information for as long as required to provide services, maintain business records, comply with legal and professional obligations, resolve disputes, and meet regulatory requirements.
When information is no longer required, we will take reasonable steps to securely destroy or de-identify it where appropriate.
Website, Cookies and Online Forms
When you visit our website or interact with us online, we may collect information through cookies, analytics tools, online forms, advertising platforms and social media platforms.
This information may be used to improve our website, understand how visitors interact with our content, respond to enquiries, and provide relevant communications or advertising.
You can adjust your browser settings to refuse cookies, although this may affect the functionality of some websites.
Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, security or content of third-party websites. You should review the privacy policy of any third-party website you visit.
Privacy Complaints
If you have a concern about how we have handled your personal information, please contact us using the details below.
We will review your complaint and aim to respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
Contact Us
If you have any questions about this Privacy Policy, or if you wish to access or correct your personal information, please contact:
Z Wealth Group
Phone: 02 4610 7980
Email: admin@zwealthgroup.com.au
Changes to This Policy
We may update this Privacy Policy from time to time.
The latest version will be available on our website.